Refund and Returns Policy

Last Updated: December 5, 2023

Thank you for shopping at hulme.top, operated by Tang Dan card.

1. 30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your item, you may return it within 30 days from the date of delivery.

2. Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • The item must have all original tags attached.
  • A receipt or proof of purchase is required.

Items that do not meet these conditions may not be eligible for a refund or exchange.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Personalized or custom-made items.
  • Perishable goods (e.g., food, flowers, newspapers or magazines).
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and a brief explanation of why you wish to return the item.
  2. Await Instructions: Our customer service team will review your request and provide you with return instructions, including the return shipping address. Please do not send your item back to the manufacturer or company address without prior authorization.
  3. Package Your Item: Carefully package the item in its original packaging, ensuring all tags and accessories are included.
  4. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provide a return label. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item.

5. Refunds Processing

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • If Rejected: If the item does not meet the return conditions, we will notify you of the reasons for rejection. You may choose to have the item shipped back to you at your own expense.

Please note that it may take some time before your bank or credit card company posts the refund to your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

7. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

  • Website: hulme.top
  • Company Name: Tang Dan card
  • Address: 4131 Arbutus Drive, Miami, FL, US
  • Email: [email protected]
  • Phone: 305-905-7516